We like to know how things are done in advance, so we thought you might too! Our process for custom orders is pretty simple:
First, you’ll contact us either through an estimate request, by placing an online order, or by giving us a call. Once we have your order information you’ll get a confirmation via email and we’ll ask to set up a time to talk about the details. If we can’t meet in person, we’ll chat over the phone so we get a better idea of exactly what you are hoping for. If we can meet in person, even better! If you are located in or near Portland, Oregon, let’s set up a time for coffee.
The Creative Process
Once we have chatted, you will receive a PDF proof within 5 business days. Your order includes up to 4 hours of custom design work. We’ll go through a couple of rounds of digital proofs (included with your order are 3 proofs, after that the proofs are $30 each) until you say, “STOP! Design no more. This one is it! The stationery piece I have been dreaming about!” …or something along those lines. The proofing process can take anywhere from one week for a simple set of notecards to several months for weddings, so please keep that in mind. After your final approval of the design, we will get your order printed, packaged and sent off to you via UPS, USPS or hand delivered if you are in the greater Portland area. Once approved, your order will be ready in 2-3 weeks. If midway through this process you completely change your mind (hey, it happens!) and want a different “look” for your order, design fees of $60/hour will be charged.
Payment and Turnaround
At the time the order is placed a deposit for 1/2 the total order will be due. The balance can be paid when your order is complete/shipped. Credit cards, Paypal and check are accepted. Turn-around time after final approval for all custom orders is 2-3 weeks (however, we will try to get your order to you as soon as possible). RUSH orders will be accepted on a case-by-case basis and a RUSH fee equal to 35% of your order total will be added to your final invoice. Please let us know up front if you need your order in less than a 2 week turn-around time.
Interested in our Greeting Cards and other Non-Custom Items?
Great! Please check our list of retailers now carrying our products or head over to our Etsy Shop to see our current product offerings online. Be in the know for new products by following us on Facebook, Instagram or by signing up for our e-newsletter!